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Patient Policies

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Patient Policies

At Center for Advanced Surgery, we want to make all our general surgery, breast cancer and breast health patients feel comfortable and have a complete understanding of their condition, including the practice specialties of thyroid and breast condition, treatments available, as well as all our patient policies. Many patients find the policies we list helpful to fully appreciate our dedication to compassionate care.

Appointments

Appointments can be made by calling Center for Advanced Surgery directly. Alternatively, you can fill out the Request an Appointment form on this website. Please bring your current health insurance card, referral form if required, a list of any prescriptions you are currently taking or refills needed and a list of any questions you may have. If you would like to ask Dr. Sebby or the medical team any questions before your appointment, contact us.

Billing and Financial Policy

If you have health insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit. Center for Advanced Surgery accepts cash, checks and major credits cards (Visa, MasterCard).

Cancellation Policy

Please call the office 24 hours in advance to cancel appointments, failure to do so could result in a fee of $25.00. Additionally, neglecting to call to cancel could inconvenience the Center for Advanced Surgery medical team and our other patients, therefore delaying our ability to deliver our special quality of care.

Emergencies and On Call

If you have an emergency, please call the office number (352.742.2223), which will be redirected to the answering service after hours. You can expect a call back within 30 minutes. If you cannot wait for a return call or have an emergency situation, please go to Florida Hospital Waterman if you are in Lake County; or the closest hospital in Central Florida.

Lab and Test Results

For the most part, lab and test results will be discussed at a follow-up appointment with Dr. Sebby at Center for Advanced Surgery. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.

Late Policy

We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment. Always arrive 30 minutes early for an appointment to complete any paperwork associated with your visit.

Physician and Specialist Referrals

In the event your insurance requires a referral or authorization from your primary physician; it is YOUR responsibility to make arrangements with that office to get the referral/authorization to Center for Advanced Surgery prior to your appointment with Dr. Sebby. Your appointment will be rescheduled if the appropriate referral/authorization is not received.

Referral Form.pdf

Prescriptions

Please allow 24 to 48 hours for all prescription refills. Please note there will be no after-hours prescription refills, but you may leave your request on the after-hours refill message line.

Records Release

Please complete the records release form (Health Information Disclosure Form) to obtain your medical records from your previous family physician and any specialists you may be consulting. Our Practice Privacy Policy is available at the office for your review.